Archive for the ‘Around the Manse’ Category

What to Expect at our Asheville Bed & Breakfast & Cabins

March 16th, 2014 by Honey Hill

Our Asheville bed and breakfast and cabins.

We field numerous questions from guests who have never stayed in a bed and breakfast. Some people have questions about our cabins as well. We hope that this blog post will help!

This Isn’t Your Grandma’s Bed and Breakfast!

People often ask us if we have a curfew. Absolutely not! You are free to come and go as you please. When you arrive, we will give you a set of keys, including one for our front door and one to your room. Because this is our home (we live on the first floor of the inn), we keep our front door locked at all times. This comes as a surprise to some of our guests who don’t understand that we live here. If you are staying in a cabin, you will not have key access to the inn. We are available to you from 9 AM to 8 PM, unless there is an emergency. Just ring the door bell at our front door.

Planning for your Stay in our Asheville Bed and Breakfast and Cabins

Booking on our secure reservation website: If you book through our reservation system, make sure that the room or cabin you reserve is appropriate for you.

Our bed and breakfast is reserved for adults only, with a maximum of two guests per room. We understand that babies can sleep with their parents and that some children are mature for their age, but our inn is not baby or child-proof. It is unrealistic for us to expect children of any age to behave like adults for an extended period of time. Furthermore, guests who book a room in our bed and breakfast expect a quiet, adult environment. It would be unfair to them to arrive and discover otherwise. Therefore, we never make exceptions to this policy.

If you are staying in our bed and breakfast and have dietary restrictions, please indicate them in the space we provide on our reservation page, or tell us if you reserve by phone. We strive to accommodate every guest, but we need to be informed by you!

For those guests traveling with children, we offer five family-friendly cabins. Check the maximum occupancy of each of our cabins to choose a cabin that is appropriate for your family. Children three years and older are considered guests and count toward the maximum occupancy (which is regulated by our county and insurance company). Please remember that our Cherokee log cabin is a luxury cabin that is reserved for two adults.

Arrival time: We welcome each guest personally between 3 PM and 7 PM, unless you make arrangements for a later check-in. We do not have a front desk clerk who is available 24 hours/day to check you in. Therefore, we ask that you provide us with an estimated arrival time when you make your reservation. This insures that we are available to check you in when you arrive. If your plans change and you are going to be late, please call us because we are waiting up for you!

Your confirmation email: When you make a reservation, we send you a confirmation email. Most guests never look at their confirmation emails to verify the details of their reservation, and they miss important information such as our policies (which are also posted on our website), and accurate directions to our driveway. We recommend that you review your confirmation email as soon as you receive it.

Guest Etiquette

Cabins: We are known for the cleanliness of our cabins. While we don’t expect you to clean your cabin before you check out, we hope that you will respect our property and policies during your stay. If you notice a problem, please notify us so that we can remedy the situation. We want you to enjoy your stay!

Inn: Our housekeepers do a wonderful job of preparing your linens and amenities for your arrival. If you have a spill or “mishap,” please let us know. We are masters at stain removal, but it helps to know what type of stain it is. Please do not try to clean the stain yourself. Just bring it to our attention as soon as possible and we will cheerfully attend to it!

Breakfast: Our breakfast service begins promptly at 9 AM. If you stay in our inn, breakfast is included in your stay. We set our dining room for the exact number of guests staying in the inn. Gretchen prepares a two-to-three-course breakfast for the exact number of guests expected. If you do not plan to have breakfast, please leave a note for us on the dining room table (where we will be sure to see it). If you arrive late for breakfast or wait until we serve your food to inform us of your health-related dietary restriction, we might not be able to accommodate you.

At the Breakfast Table: Our guests are from all over the world. Please respect others’ cultural and religious preferences at the breakfast table. A private prayer of thanks is always appropriate, but do not assume that everyone at the table will feel comfortable holding hands with you while you say grace.

Check out time: Our check out time is 11 AM. Our housekeepers arrive at 11 AM to begin work, so we appreciate our guests who respect our check out time.

Housekeeping Gratuities: Housekeeping is one of those “thankless jobs.” Our dedicated housekeepers have been with us for years and work incredibly hard behind the scenes to prepare your room in the inn or cabin for your arrival as well as freshen your room during your stay. Although gratuities are optional, and we do not charge a cleaning fee to our cabin guests, any acknowledgement of their hard work and attention to detail is greatly appreciated. If you don’t know how much to tip your housekeeper, please consider a minimum of $3-$5 per day.

Concierge Services

We are available to our cabin and inn guests to assist you with maps, directions and suggestions for activities and dining. We know the area well and can often provide tidbits of additional information that are not in the guide books. Please ask us! We want to make your stay a memorable one!

Rainbows over our Asheville Cabins

July 8th, 2013 by Honey Hill

Guests often ask us about the weather during their stay. If it is raining or the day is looking cloudy or overcast,  we explain that there are microclimates here in the mountains. The weather can be completely different three or four miles down the road. We have experienced different weather right here on our 12 acres of property. Recently, it was raining down at the mansion (our 1885 historic bed and breakfast). Gretchen took a ride up to the top of the hill behind the mansion and the sun was out. She captured gorgeous rainbows on two separate locations on our property – one from the east and the other from the west.

rainbow 1

 

Rainbow over the Looking Glass Cabin

rainbow 2

 

Double Rainbow over the Mt. Mitchell Cabin

Clean Freaks!

September 2nd, 2012 by Honey Hill

Gretchen and I have become hooked on the reality TV show Hotel Impossible. If you haven’t seen it, the hotel expert Anthony Melchiorri rescues hotels in danger of closing their doors. As you might imagine, the typical problems always include cleanliness issues. Viewers follow Anthony as he exposes the culprits (staff, management, guest rooms, etc.).

We have always received stellar reviews from our guests on the cleanliness of our cabins and guest rooms that has always been because of the dedication of our staff. Recently, during a staff meeting, we used a clip from Hotel Impossible as a training tool. It was meant to be an example of the importance of cleaning standards, seeing things from a guest perspective (“guest visuals”), and proper guest interactions.

As a result, our housekeepers now watch Hotel Impossible every week. Highlights from the episodes have become “water cooler” discussions. They have become crazy clean freaks – scrutinizing and sanitizing everything in sight! What started with a discussion about sanitizing TV remote controls has turned into an all-out cleaning frenzy! Germs beware!

Our housekeepers, Karen and Sharon, would pass an Anthony Melchiorri inspection with flying colors. Thank you, ladies!

The Honey Hill logo, honey bee and photos are property of Honey Hill Inn, LLC. They may not be copied or used without expressed permission of Honey Hill Inn, LLC.

Late Afternoon Light at Honey Hill

July 21st, 2011 by Honey Hill

Sometimes it’s the little things that take your breath away. We caught some gorgeous afternoon light that created a cherub silhouette against the front steps of the mansion.

Late_afternoon21

The Honey Hill logo, honey bee and photos are property of Honey Hill Inn, LLC. They may not be copied or used without expressed permission of Honey Hill Inn, LLC.

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