Policies


Room/Cabin Reservation Guarantees

Engadine Inn and Cabins at Honey Hill is a unique, privately-owned property where every guest reservation is handled on an individual, personalized and confidential basis.

At the time your reservation is made, we require a credit card (we accept Visa, MasterCard and Discover) to guarantee the room or cabin, though we will not charge the card (exceptions for cancellations or no shows are noted below) until you check in on the day of your arrival.

Standard Cancellations

1. Reservations can be cancelled with no charge within 24-hours of being made.

2. For confirmed reservations cancelled more than 14 days prior to your reserved arrival date, we will charge a cancellation fee of $25.

3. For confirmed reservations cancelled from 2 to 14 days prior to your reserved arrival date, we will charge a cancellation fee equal to one night’s room charge at the then-current room rate.

4. For confirmed reservations cancelled less than 2 days prior to your reserved arrival date, full payment for the full stay is expected at the then-current room rate.

5. For no shows, full payment for the full stay is expected at the then-current room rate.

OCTOBER CANCELLATIONS

1. Reservations can be cancelled with no charge within 24-hours of being made.

2. For confirmed reservations cancelled more than 30 days prior to your reserved arrival date, we will charge a cancellation fee of $25.

3. For confirmed reservations cancelled less than 30 days prior to your reserved arrival date, full payment for the full stay is expected at the then-current room rate.

4. For no shows, full payment for the full stay is expected at the then-current room rate.

Group/Event Reservation Guarantees And Cancellations

For information on group reservations and cancellations, please refer to our “Events Guidelines” which will be distributed to you during the booking process.  If you have questions, please contact Rick Bell at 828-633-1110.



Check-in and Check-out Times

Check-in is from 3:00 PM to 7:00 PM. Please call us if you are delayed or expect to arrive later than 7:00 PM.

Check-out is 11:00 AM. Late check-outs may be accommodated on an as available basis.  For late check-outs up until 1:00 PM, there is a $25 charge.  For check-outs later than 1:00 PM, full payment of an additional night’s stay will be charged.


Smoking/Vaping

For the safety and comfort of our guests, smoking and/or vaping is not permitted in the Inn nor in the Cabins. Smoking and vaping are permitted on exterior porches ONLY. Please use the ashtrays we have provided for you. Smoking or vaping anywhere in the Inn or Cabins will result in a $250 cleaning fee, which will automatically be charged to your credit card.


Damages and Cleaning

Please try to leave a tidy Room/Cabin as you depart!  During the process of cleaning the Room or Cabin following your visit, we will make note of its condition.  Should one of the following be noted, we reserve the right to charge additional fees as noted below:
1. Excessive soiling- $50
2. Missing items- actual cost of replacement, plus $250
3. Damages- actual cost of repairs, one night’s charge for each night the Room/Cabin is out of service, plus $250

Capacity/Occupancy

Each room and cabin has a maximum capacity (see room and cabin descriptions). All rooms in the B&B are double occupancy, adults only (18 years of age and older). Cabin rates are based on double occupancy, unless otherwise stated in the cabin description. Additional guests can often be accommodated in cabins at an additional cost.($25 per person per day for additional guests 12 years of age and older…there is no charge for children under 12).


Children

Our bed and breakfast Inn is reserved for adults only. Children of all ages are welcome in our five family-friendly cabins, however. Execption: The Cherokee Cabin is our luxury cabin and is reserved for two adults only.


Linens

Additional linens are provided for sofa beds in the Cabins (and the mattress in the sleeping loft of the Balsam Mountain Cabin).


Fireplaces

Each room or cabin has a gas fireplace, wood burning fireplace or gas-fired stove. All fireplaces are operated seasonally from October 15 – March 15.

Cabins with wood burning fireplaces will be supplied with enough wood and fire starter for one fire per day of your stay.  Our staff will lay the fire for you to light at your convenience.  We ask that you NOT add additional logs or other combustible material to the fire(s) we will prepare for you.  Additionally, wood burning fireplaces should not be lit on the morning of your scheduled check-out day.


Taxes

Rates are subject to Buncombe County and North Carolina State Sales and Lodging taxes.


Amenities

Some amenities might not be available during special promotions with external advertising partners. If you are purchasing a stay at Engadine Inn And Cabins through a 3rd party (not directly with us), please call us to ask about the availability of amenities not specifically listed in the advertised promotion.


Pet Policies

Honey Hill Inn and Cabins offers three dog-friendly cabins: Looking Glass, Blue Ridge Mountains and Smoky Mountains. We do not allow pets of any kind in the mansion or in the other Cabins. To ensure the safety and enjoyment of all of our guests, and the safety of our staff, we ask that you abide by the following policies for dogs and their owners. There is a cleaning charge of $25 per day of your stay..
– Limit of one (1) dog per cabin, 35 lb max (unless innkeepers have given prior approval in writing)
– Dogs must be up to date on all vaccinations and be free of fleas and ticks.
– Dogs must be on a leash and under your control at all times. This is for the protection of other dogs (including ours), our guests, and staff.
– Dogs must remain caged during times when you are away from the cabin or at times when you are not in their direct supervision.
– You are responsible for any damages caused by your dog, including cleaning, repairs to the Cabin or replacement of furnishings.
– Special “dog” towels are provided in your cabin to dry or clean your dog.  Please DO NOT use guest towels!
– Potty breaks of any kind should be confined to areas away from the Inn, the Cabins and our beautiful flowers and plants. Plastic bags are available in your cabin for the disposal of pet waste.  Please pick up after your dog, regardless of where you are on the property, including wooded areas.
– Please be considerate of other guests when walking your dog.
– We reserve the right to ask guests with unsociable dogs (excessive barking, chewing, aggressive behavior) to leave the property. In this case, our early departure policies will apply (full payment for the entire stay at the then-current rate will be charged).
We appreciate your cooperation, which will allow us to continue to provide quality lodging for you and your pet!


(828) 633-1110

Reservations

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